Refund and Returns Policy

30-Day Return Policy for Renewed/Refurbished Items

Thank you for choosing our renewed/refurbished products. We stand behind the quality of our items and want you to be satisfied with your purchase. Please review our return policy below:

Eligibility for Returns

  1. Time Frame: You have 30 days from the date of delivery to initiate a return.
  2. Condition of Item:
    • The item must be returned in the same condition as received, with all original accessories, manuals, and packaging included.
    • The serial number on the returned item must match the one on record.
    • Items showing signs of misuse, unauthorized repairs, or alterations may not qualify for a refund or exchange.

Non-Returnable Items

The following items are not eligible for return:

  • Items sold as final sale or marked as non-returnable.
  • Items damaged due to customer mishandling or improper use.
  • Software or digital components associated with the item.

Return Process

  1. Initiate a Return:
    • Contact our customer support team at [your email/phone number] within 30 days of delivery to request a return authorization.
    • Provide the serial number of the item and a brief description of the issue (if applicable).
  2. Prepare Your Return:
    • Securely pack the item in its original packaging.
    • Include all accessories and documentation that came with the product.
    • Ensure the serial number on the item is clearly visible and matches our records.
  3. Shipping:
    • Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect item sent or item defective on arrival).
    • Use a trackable shipping method to ensure safe delivery. We are not responsible for items lost in transit.

Refunds

  1. Inspection: Upon receiving your return, we will inspect the item to ensure it meets our return criteria.
  2. Processing Time:
    • Inspections are completed within 5 business days of receipt.
    • Refunds are processed to the original payment method within 5–7 business days after inspection approval.
  3. Deductions:
    • A restocking fee of up to 15% may apply for items returned without valid reasons or in incomplete condition.
    • Shipping costs are non-refundable unless the return is due to our error.

Exchanges

We offer exchanges for defective or incorrectly delivered items. If you wish to exchange your item, please contact our customer support team to arrange the process.

Warranty Claims

All renewed/refurbished items come with a [specific warranty duration, e.g., 90-day limited warranty]. If the item fails within the warranty period due to manufacturing defects, contact our support team for repair, replacement, or refund options.

Damaged or Defective Items

If you receive a damaged or defective item, notify us within 7 days of delivery. We will provide a replacement.

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